I want to Share our Journey with you all, from the small steps taken in our call centre, to the giant leap towards our Fintech dreams – with an expectancy of managing the change curve... Mourning through to Performing
Over the last couple of years, society’s view on mental health has matured and people are now having open conversations. However, after everything is said and done – we are still losing a growing number of people to Mental Health issues.
Over the last few months we have seen a lot of changes to the team, our systems, our procedures and way of executing our Mission: “Holding the customer at the heart of everything we do”. Im incredibly proud at the way our teams have continued to push ahead during the challenging times. The best part, in my opinion, is seeing people execute their inner resilience and expanding their capabilities.
The one thing potential Business Partners focus on is leads, leads and leads. No matter what you say they will only focus on the volume of leads, what platform is used and cost per lead. All valid questions but they never think to use the database of customers they already have; they never look at ways of maximising each deal and nurture the client for future business. In most cases they don’t look at the bigger picture and are working harder to generate that new lead.
Competition is a good thing and should not be viewed as a deterrent for you to thrive in a particular industry, the customers problem still exists otherwise there wouldn’t be a industry.
The corporate regulator wants to use natural language processing technology to detect problematic financial advice and misleading internet advertisements for financial products, as it looks to artificial intelligence to identify misconduct which in the past could have slipped through the cracks.
Sales reps and credit analysts are knowledgeable about their lenders’ product offerings but tend to fall short when it comes to accessibility and information-sharing.